I got a call yesterday from someone who had been referred to me...because I got mad computer skillz. :D
Anyway, she described the problem and was ready to bring me the computer and give me a little something for my time. You know me though, I rather see people do for themselves. So I suggested he download Malwarebytes Anti-malware, run a scan and see if that clears up her problem. It's been almost 24 hours. I think it's safe to say by now that it worked.
So, once again: Malwarebytes Anti-malware. GET IT! And if you've already got it, go ahead and do an update because I know y'all haven't since the last time I suggested it.